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Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Manager, Customer Support reporting into our Corporate Headquarters location.
The Manager, Customer Support will direct all daily Help Desk activities including proper staffing, schedules, assignments and work distribution to the Help Desk personnel, as well as assist in the selection, evaluation and instruction of Help Desk personnel. The Manager is responsible for, and will ensure, appropriate and timely responses to inquiries and requests for assistance with Shriners Children's (SC) enterprise applications and software systems and associated PC hardware and peripherals. The Manager is responsible for the systemic identification and troubleshooting of user related problems and provides advice to assist users using a standardized repeatable process. The Manager is also responsible for coordinating with other IS areas to resolve problems as required, assuring that user documentation and knowledgebase articles are created and updated as necessary. The Manager will provide and facilitate user training for both application-specific and personal productivity software, will test software and ensure software quality. Multiple employees are supervised by the Manager, input for performance appraisals will be provided, recommendations for hiring, terminating and promoting will be required and work of the same nature (help desk activities) will also be required.
This is a hybrid position based in the Greater Tampa Bay area. The Manager will work 2 days onsite and 3 days remote on a weekly basis. This hybrid schedule is subject to change, based on Department / Organization needs.
Manager Responsibilities
User Support (HQ, hospitals, B/T & B/D)
Documentation
Product/Vendor Evaluation and Recommendation
Other Responsibilities
Experience Required/Preferred:
Full Time
$90k-116k (estimate)
03/31/2024
03/29/2025
The job skills required for Manager, Customer Support (Hybrid) include Presentation, Customer Support, Integrity, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Customer Support (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Customer Support (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Customer Support (Hybrid) positions, which can be used as a reference in future career path planning. As a Manager, Customer Support (Hybrid), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Support (Hybrid). You can explore the career advancement for a Manager, Customer Support (Hybrid) below and select your interested title to get hiring information.